First off, we’re sorry your account was compromised. It’s a terrible experience, and quite frankly, one big hassle. Here at ASKfm, we want to help you resolve this unwanted situation as quickly and as painlessly as possible.
Step 1: Recover your access by resetting your password comes first.
Step 2: You have already tried this, in vain? Please contact us right away! To save time, explain your situation in detail and provide us with as much of your account info you can (the email address you used to register is super helpful). Our Support Team will help you back into your account as quickly as possible.
Step 3: You’re back? Great! - Securing your account should come next: You may want to change your login and recovery info immediately. It’s to make sure the scammers won’t be able to get back into your account!
In the future, if you ever suspect something is legitimately affiliated with ASKfm or not, we want to know! Reporting it to us will allow us to protect other users. ;-)